Delete Your Account

Last updated: 3 September 2026 · MHC HEALTH PTY LTD (ABN 25 664 770 156)

This page explains how to request deletion of your wynssa account and the personal data associated with it. wynssa is operated by MHC HEALTH PTY LTD (ABN 25 664 770 156).

In short: email admin@wynssa.com from the address on your account and ask us to delete it. We remove your account and personal data within 30 days, except for records we are required by law to keep for a limited period.

How to request deletion

Email us at admin@wynssa.com from the email address registered to your wynssa account, with the subject “Delete my account”. (You can also ask your practitioner to pass the request on to us.)
We confirm your identity, so we know the request really comes from you.
We delete your account and associated personal data and email you a confirmation. We aim to complete this within 30 days.

What gets deleted

When we delete your account, we remove the personal data we hold about you, including:

Your name, email address, phone number and address;
Your login and account identifiers;
Your booking history and any notes, reviews or messages you submitted;
Your care check-ins and recovery logs;
Your wallet profile and stored preferences.

Payment card details are handled by our payment processor (Stripe) and are never stored by wynssa; you can also ask Stripe to remove them.

What we may keep, and for how long

Some records must be kept for a limited period even after your account is deleted, because the law requires it. Where this applies, the data is kept secure, is not used for any other purpose, and is deleted once the required period ends:

Health information (such as your care profile and practitioner notes): as a healthcare provider, we are required under Australian law to retain health records for a minimum period before they can be securely destroyed.
Transaction and tax records (such as invoices and payments): retained for the period required by Australian tax and financial-records law.

You can also withdraw your consent to us holding your health information at any time — see our Privacy Policy.

Merchant, staff and practitioner accounts (Wynssa Pro)

If you use the Wynssa Pro merchant app, you can delete your account yourself inside the app: 设置 (Settings) → 账号与安全 (Account & security) → 注销账号 (Delete account). Deletion is immediate: your name, phone, email and avatar are removed and your login is disabled.

Staff and practitioners: your personal details are removed straight away. Past bookings, sales and settlement lines you were involved in are kept in de-identified form for the financial-records period described above.
Business owners:if you are the only owner of your business on wynssa, the business is placed in a “pending closure” state (storefront hidden, online booking stopped). We finalise outstanding settlements, keep the records the law requires, delete the rest within 30 days, and email you a confirmation. You cannot delete while the business still has upcoming pending or confirmed bookings — please cancel or complete them first.
If you have a wallet balance or held funds, contact us first so we can settle them.

Questions

If you have any questions about deleting your account or your data, contact us at admin@wynssa.com.