Delete Your Account
Last updated: 13 July 2026 · MHC HEALTH PTY LTD (ABN 25 664 770 156)
This page explains how to request deletion of your wynssa account and the personal data associated with it. wynssa is operated by MHC HEALTH PTY LTD (ABN 25 664 770 156).
How to request deletion
- Email us at hello@wynssa.com from the email address registered to your wynssa account, with the subject “Delete my account”. (You can also ask your practitioner to pass the request on to us.)
- We confirm your identity, so we know the request really comes from you.
- We delete your account and associated personal data and email you a confirmation. We aim to complete this within 30 days.
What gets deleted
When we delete your account, we remove the personal data we hold about you, including:
- Your name, email address, phone number and address;
- Your login and account identifiers;
- Your booking history and any notes, reviews or messages you submitted;
- Your care check-ins and recovery logs;
- Your wallet profile and stored preferences.
Payment card details are handled by our payment processor (Stripe) and are never stored by wynssa; you can also ask Stripe to remove them.
What we may keep, and for how long
Some records must be kept for a limited period even after your account is deleted, because the law requires it. Where this applies, the data is kept secure, is not used for any other purpose, and is deleted once the required period ends:
- Health information (such as your care profile and practitioner notes): as a healthcare provider, we are required under Australian law to retain health records for a minimum period before they can be securely destroyed.
- Transaction and tax records (such as invoices and payments): retained for the period required by Australian tax and financial-records law.
You can also withdraw your consent to us holding your health information at any time — see our Privacy Policy.
Questions
If you have any questions about deleting your account or your data, contact us at hello@wynssa.com.