Privacy Policy

Last updated: 2 October 2026 · MHC CAPITAL PTY LTD (ABN 30 694 523 978)

wynssa is operated by MHC CAPITAL PTY LTD in Australia. We connect mothers with postnatal recovery practitioners. This policy explains what information we collect, why, who we share it with, and what control you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

Account: your name, email, phone number and address, and any preferred name you give us.
Bookings: the services you receive, when and where, which practitioner, and any notes.
Payments: transaction records. Card payments are processed by Stripe — we never see or store your full card number.
Health information: see section 2 — this is treated differently.
Agreement signatures: when you sign a provider's service agreement in the app, we record the full text you signed (with a checksum), the name you typed, the time, your IP address and device type. This record exists to evidence the signing and is visible only to you and that provider. wynssa is not a party to the agreement.
Usage: device and browser information, access logs, and which pages and features you use.
Care requests: when you post a request for a confinement nanny, nanny or housekeeper, the type of care, service dates, suburb, requirements and pay budget you enter, and your communications with our advisor.
Carers' information: if you are a carer introduced to families through us, we collect your name, contact details and onboarding review status, and — with your written consent — the photo, profile, specialties and availability that families can see.

2. Health information (sensitive information)

Health information is sensitive information under Australian privacy law. We only collect it with your express consent, we use it only to care for you safely, and we never use it for marketing.

What we collect

With your express consent, and only where relevant to your postnatal recovery:

Type and date of birth (vaginal or caesarean), and how many weeks postpartum you are
Wound healing, breastfeeding status, allergies, medical history and contraindications
Daily check-ins: mood, sleep, physical concerns, and weight if you choose to record it
Your responses to the Edinburgh Postnatal Depression Scale (EPDS), if you complete it
Notes and recommendations written by your practitioner
Visit records you choose to keep (date, provider, summary, next steps, medication)
Medical documents you upload (e.g. ultrasound reports, lab results, referrals). These are stored encrypted in a private store hosted in Australia, are viewable only by you via short-lived links, are never shared or used for advertising, and can be deleted by you at any time — deleting them removes the file permanently.

Why we collect it

So your practitioner can treat you safely and identify anything that would make a treatment unsafe
To suggest recovery exercises appropriate to your stage and condition
To keep a record of your recovery over time

What we will not do

We will not use your health information for marketing.
We will not sell it, or give it to anyone other than the practitioner treating you.
We will not use it for any purpose beyond those above without asking you first.

About the EPDS

The Edinburgh Postnatal Depression Scale is a screening tool, not a diagnosis. If your score is elevated, or if you indicate any thoughts of harming yourself, we will flag this to you and to your practitioner and encourage you to speak to a professional — your GP, Lifeline on 13 11 14, or PANDA on 1300 726 306. We do not provide psychological treatment and this is not a substitute for medical care. If you are in immediate danger, call 000.

You can withdraw consent

You can withdraw your consent to us holding your health information at any time, and ask us to delete it. If you do, your practitioner will no longer be able to tailor treatment to your history or screen for contraindications.

Records in Wynssa Companion

Wynssa Companion is a record-keeping tool that helps you note day-to-day details while trying to conceive, during pregnancy, after birth and for your baby.

What you can record: period and ovulation records, basal body temperature, pregnancy weight, blood pressure and blood glucose, baby movements and contractions, symptoms and mood, and your baby's feeds, nappies and sleep and your postnatal recovery.
When you are not signed in: your records are kept only on your phone, and we do not receive them.
After you sign in: the records on your phone are merged into your account, so they are not lost if you change phones.
Intercourse records: are always kept only on your phone and are never uploaded to our servers.
Records only, no judgement: Wynssa Companion only shows what you have recorded. It does not assess whether values are high or low and does not provide medical advice. If you feel unwell in any way, contact your doctor or midwife, or call 000.
PDF exports: records you export are generated in server memory and sent straight to you; we do not keep a copy.
Not used for marketing: these records are not used for advertising or to recommend services.

Recording together with family

You can create an invitation link to ask a family member to record with you. The link expires after 7 days and can be used by one person only.
Family members can only see and record your baby's feeds, nappies and sleep. They cannot see your recovery, mood or check-up records.
You can remove a family member in the app at any time.

3. How we use your information

To run the service: schedule appointments, manage your wallet and packages, and deliver your recovery program
To take payment and settle with practitioners
To send you booking confirmations, receipts and account notices
To introduce suitable carers to you: we send your request (type of care, dates, suburb, requirements and pay budget) to carers who meet it, to ask whether they are available. Until all fees are paid, carers cannot see your name, phone number, WeChat or street address.
To arrange video interviews and to send appointment and progress reminders (push notifications, SMS and email)
To send you marketing — only if you have opted in, and never based on your health information
To keep the platform secure, prevent fraud, and meet our legal obligations

4. Who we share it with

We do not sell your personal information. We share only what is necessary:

Your practitioner — the details they need to treat you safely.
Stripe — to process payments.
Service providers — hosting, email and analytics providers who act on our instructions under contract.
Carers — only the request information described above; once a carer is formally engaged and all fees are paid, both sides exchange contact details.
Family members you invite — only your baby's feed, nappy and sleep records.
Daily (Daily.co, United States) — to process the audio and video of video interviews. Interviews are not recorded, and each room is only available from 15 minutes before to 15 minutes after the booked time.
Twilio (United States) — to send notification SMS (using only your phone number and the message content).
Where the law requires it — or where necessary to protect someone's safety.

5. Storage, security and overseas handling

We take reasonable technical and organisational steps to protect your information. Your information may be stored with providers located in or outside Australia; where information is handled overseas we take reasonable steps to ensure it is protected consistently with the APPs. We keep your information only as long as we need it for the purposes above, or as the law requires.

Video interviews are processed by Daily in the United States, and notification SMS are sent by Twilio in the United States. We have agreements with these providers that require them to protect your information to a standard consistent with the Australian Privacy Principles.

If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

6. Cookies

We use cookies to keep you signed in, remember your preferences (including your language), and understand how the service is used. You can manage cookies in your browser, though some features may stop working.

7. Your rights

You can access and correct the personal information we hold about you, and ask us to delete it. You can update much of it yourself in the app. You can opt out of marketing at any time — every marketing email has an unsubscribe link.

You can delete any record in Wynssa Companion at any time. When you delete your account, the records in your account are deleted with it; records kept on your phone are deleted when you uninstall the app or clear the website's data.

8. Complaints

If you have a concern about how we handle your information, contact us first at admin@wynssa.com and we will respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes

We may update this policy. If we make a significant change we will tell you through the app or by email.