Privacy Policy

Last updated: 13 July 2026 · MHC HEALTH PTY LTD (ABN 25 664 770 156)

wynssa is operated by MHC HEALTH PTY LTD in Australia. We connect mothers with postnatal recovery practitioners. This policy explains what information we collect, why, who we share it with, and what control you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

Account: your name, email, phone number and address, and any preferred name you give us.
Bookings: the services you receive, when and where, which practitioner, and any notes.
Payments: transaction records and wallet balance. Card payments are processed by Stripe — we never see or store your full card number.
Health information: see section 2 — this is treated differently.
Usage: device and browser information, access logs, and which pages and features you use.

2. Health information (sensitive information)

Health information is sensitive information under Australian privacy law. We only collect it with your express consent, we use it only to care for you safely, and we never use it for marketing.

What we collect

With your express consent, and only where relevant to your postnatal recovery:

Type and date of birth (vaginal or caesarean), and how many weeks postpartum you are
Wound healing, breastfeeding status, allergies, medical history and contraindications
Daily check-ins: mood, sleep, physical concerns, and weight if you choose to record it
Your responses to the Edinburgh Postnatal Depression Scale (EPDS), if you complete it
Notes and recommendations written by your practitioner

Why we collect it

So your practitioner can treat you safely and identify anything that would make a treatment unsafe
To suggest recovery exercises appropriate to your stage and condition
To keep a record of your recovery over time

What we will not do

We will not use your health information for marketing.
We will not sell it, or give it to anyone other than the practitioner treating you.
We will not use it for any purpose beyond those above without asking you first.

About the EPDS

The Edinburgh Postnatal Depression Scale is a screening tool, not a diagnosis. If your score is elevated, or if you indicate any thoughts of harming yourself, we will flag this to you and to your practitioner and encourage you to speak to a professional — your GP, Lifeline on 13 11 14, or PANDA on 1300 726 306. We do not provide psychological treatment and this is not a substitute for medical care. If you are in immediate danger, call 000.

You can withdraw consent

You can withdraw your consent to us holding your health information at any time, and ask us to delete it. If you do, your practitioner will no longer be able to tailor treatment to your history or screen for contraindications.

3. How we use your information

To run the service: schedule appointments, manage your wallet and packages, and deliver your recovery program
To take payment and settle with practitioners
To send you booking confirmations, receipts and account notices
To send you marketing — only if you have opted in, and never based on your health information
To keep the platform secure, prevent fraud, and meet our legal obligations

4. Who we share it with

We do not sell your personal information. We share only what is necessary:

Your practitioner — the details they need to treat you safely.
Stripe — to process payments.
Service providers — hosting, email and analytics providers who act on our instructions under contract.
Where the law requires it — or where necessary to protect someone's safety.

5. Storage, security and overseas handling

We take reasonable technical and organisational steps to protect your information. Your information may be stored with providers located in or outside Australia; where information is handled overseas we take reasonable steps to ensure it is protected consistently with the APPs. We keep your information only as long as we need it for the purposes above, or as the law requires.

If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

6. Cookies

We use cookies to keep you signed in, remember your preferences (including your language), and understand how the service is used. You can manage cookies in your browser, though some features may stop working.

7. Your rights

You can access and correct the personal information we hold about you, and ask us to delete it. You can update much of it yourself in the app. You can opt out of marketing at any time — every marketing email has an unsubscribe link.

8. Complaints

If you have a concern about how we handle your information, contact us first at hello@wynssa.com and we will respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes

We may update this policy. If we make a significant change we will tell you through the app or by email.